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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Create automatic case ...
Microsoft Dynamics CRM (Archived)

Create automatic case by email

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Posted on by Ghans 195

Hi guys,

Hope anyone can help me.

Having some issues with creating automatic cases by email in d365.

I have followed multiple guides, but cant find what is going wrong.

eg: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/automatically-create-case-from-email

When i follow the guide/instructions and send an email. D365 finds the email. 

i see in the logging, 

pic 14861.1.png

then

Pic2: 3482.2.png

then

Pic3: 4745.3.png

Then

pic 4:

3365.4.png

All my calls will get status off inactive.

What is going wrong? I dont know and cant find it!

*This post is locked for comments

  • Ghans Profile Picture
    Ghans 195 on at
    RE: Create automatic case by email

    i guess not but i will check! 

  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Create automatic case by email

    Hello,

    Do you have any other plug-ins or workflows triggered after the email/case/queue items gets created? If you disable those, do you still see the issue?

    Regards,

    Radu

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