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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Current User Login Act...
Microsoft Dynamics GP (Archived)

Current User Login Activity Window not selectable

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Posted on by Community Member

Recently upgraded from v10 to 2010 R2.  All GP users access via Windows 2003 Std. SP2 via Terminal Services.  Seems to occur if the user leaves their session up overnight and the server is rebooted for maintenance or if the user has an issue with GP or it "locks up" and the user end task on the Dynamics.exe process.

Upon relogin to the TS session, the user gets the familiar, "User ID {userid} is already logged in to company {CompanyName}. Would you like to view your current logins?" they press [Yes] and then the 'Current User Login Activity" window pops up. But the issue is two-fold.  1) the window pops up without focus behind the "Company Login" window" so it appears it never really pops up and 2) while the user can see their existing login(s), they are unable to select the session to highlight nor press [Delete].

It may be important to note that users launch Dynamics GP via a custom RDP icon that utilizes the alternate shell:s:"D:\Program Files\Microsoft Dynamics\GP2010\Dynamics.exe" Dynamics.set

so that they do not get a full blown explorer session and as soon as the GP is closed their session is automatically logged out as well. I have tried to recreate this and have so far been unsuccesfull with my user account, but I have witnessed it first hand onsite as well as via a "Remote Control" via the Terminal Services Manager. I have scoured security for windows and was unable to locatet this specific window -- which is popping up but is again, just not on top nor able to be selected or used.

Any ideas?  Thanks in advance!

*This post is locked for comments

  • Pablito Profile Picture
    Pablito 225 on at
    RE: Current User Login Activity Window not selectable

    +1 : Issue still present in GP 2018 R2.

    We have been on GP 2015 R2 for a few years now and see the issue regularly for some users. We are in the process of testing with GP2018R2 and it seems have gotten much worse for some reason. All of my testers have run into it so far. Without a proper solution, I am not looking forward to the support calls and education about the workaround... but it is better than nothing. Thanks for the workaround Ed!

  • GPHouston Profile Picture
    GPHouston 2 on at
    RE: Current User Login Activity Window not selectable

    They still have not found a fix, but here is a work around:

    1) Attempt login

    2) When prompted to view other logins choose 'No'

    3) When prompted for Company Login choose 'Ok'

    4) When prompted to view current logins choose 'Yes'

    Result - the current logins window will appear and you can kill the logins required.

  • GPHouston Profile Picture
    GPHouston 2 on at
    RE: Current User Login Activity Window not selectable

    1) Attempt login

    2) When prompted to view other logins choose 'No'

    3) When prompted for Company Login choose 'Ok'

    4) When prompted to view current logins choose 'Yes'

    Result - the current logins window will appear and you can kill the logins required.

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Current User Login Activity Window not selectable

    The product suggestion that you just did is the fastest, as that allows GP Developers to see how many votes are for it, otherwise we only see the cases that come in to us, which doesn't always equate to the actual number of customers running into this issue.

    The only other option would be to submit a Business Impact Statement explaining how the issue is impacting your business/costing money or lost contracts, etc. that we can tie to the bug documentation.

    Thanks

  • Community Member Profile Picture
    Community Member on at
    RE: Current User Login Activity Window not selectable

    As Derek Albaugh suggested above, I have created ID 2370762 at connect.microsoft.com/.../2370762

    Please vote it up!

  • Community Member Profile Picture
    Community Member on at
    RE: Current User Login Activity Window not selectable

    I was just quoting Microsoft Support Escalation Engineer Derek Kainz <dkainz@microsoft.com> from his email to me on 4/15/15, where he wrote "Based on previous experience and priorities of the development team, it is unlikely there will be an actual code change to address the issue."

    So "unlikely" was the word he used, not me.

    We currently have a fairly large new client that uses Terminal Server for their connections to GP, and this issue arises regularly for them.  They currently do not want to complete the deal because of this, so there is a lot of money at stake for us.

    If Microsoft's position on fixing the issue is less than "unlikely", please elaborate on what I can do to speed up the process.

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Current User Login Activity Window not selectable

    Hello Jeff,

    To comment further, it isn't that it is 'unlikely' that the GP Development team would create a 'fix' for something like this, but every issue that we find, brought to our attention by customers and partners, from major issues to smaller cosmetic changes are brought to our GP Developers.

    From there, they prioritize all issues so they can get to the more major issues (for example security not working correctly thus giving users access to something they shouldn't have) compared to the lesser issues (for example, a specific window doesn't work or act right when going through a particular process).

    Ideally, they would like to fix every issue, but unfortunately from a time and resource perspective, that just isn't realistic.

    This is why we're always telling customers and partners to create and/or vote on a product suggestion for Dynamics GP at this site:

    https://connect.microsoft.com

    Our Dynamics GP Development team looks at these on a weekly or so basis and the more votes a suggestion gets, it increases the priority rating for that suggestion, making it more likely to get a fix in a future release.

    Please let us know if you have any further questions.

    Thank you,

  • Community Member Profile Picture
    Community Member on at
    RE: Current User Login Activity Window not selectable

    We have this pop-under no-focus issue with our add on application, and I opened a case with Microsoft about it.

    I provided code for a very simple test application that duplicates the problem in all versions of GP up to 2015.

    Microsoft created Quality Report #85445 for the problem, however, their most recent response (4/15/15) to any resolution was:

    "Based on previous experience and priorities of the development team, it is unlikely there will be an actual code change to address the issue.  Hopefully there will be something they can provide that will work around the issue.  In the meantime though, we suggest looking at workarounds."

    So we still teach our clients the No/OK/Yes and scheduled user delete script workarounds.

  • Community Member Profile Picture
    Community Member on at
    RE: Current User Login Activity Window not selectable

    you rock!!

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    Re: Current User Login Activity Window not selectable

    Hello Carol. I'm happy to hear it resolved the issue for you.

    Have a great day.

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