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Service | Customer Service, Contact Center, Fie...
Suggested Answer

What happens when record assigned to Owner Team

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Posted on by 20

I know how to create the owner team and assign users to the team. My question is if I assign a record to an owner team, will members of the team get notified?

If not, how would they know something is assigned to the team? 

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    There will be no notification about it unless you want to implement it in some way. The goal of having such ownership is providing access to the record to all the members of that team.

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    You can easily send Email Notification your Team Member when record is assigned to Owner Team through Power Automate -

    powerobjects.com/.../

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

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