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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / New Outlook and edit i...
Small and medium business | Business Central, N...
Suggested Answer

New Outlook and edit in email functionality in NAV 2016, BC14

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Posted on by mncomputerguy 66
We're starting to see customers switching to the new Outlook client but sending emails (specifically when the box to edit in outlook is checked) from the RTC client doesn't seem to work after switching.  The error message is "microsoft outlook is not available" or similar.   Is there any way to get email functionality working besides switching back to old outlook.  BC15 (web client only) and above seem to work fine
Categories:
Dynamics 365 Business Central
Microsoft Dynamics NAV
I have the same question (0)
  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 7,529 Super User 2025 Season 2 on at
    Hi,
     
    You'll need to work with your partner to raise the bug with Microsoft. Since you're using NAV 2016, I don't think they check compatibility beyond certain versions
     
    Thanks
    Ramesh
     
    If this helped you, please check the box Does this answer your question?
     
     
     
     
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 20,971 Super User 2025 Season 2 on at

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