Dynamics CRM App for Outlook

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Posted on by Ragnar Hilmarsson

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Hi
I have Dynamics CRM 8.1.1.1005 onprem and exchange online.
Have already configure Server side Sync and Exchnage online(Hybrid) profile and it works fine.
But I also need Dynamics CRM App for outlook to work for my users. But when I look into Apps for Dynamics CRM i get error
"This app currently doesn't support hybrid connections between CRM and email servers."

1222.apperror.PNG

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RaviKashyap 55,410 Moderator on at

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RE: Dynamics CRM App for Outlook

Hi,

+1 for above suggestion. You can see in the lin shared that the supported version is December 2016 Update for Dynamics 365 which is 8.2.

docs.microsoft.com/.../deploy-dynamics-365-app-for-outlook

Hope this helps.
Verified answer

Radu Chiribelea 6,667 on at

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RE: Dynamics CRM App for Outlook

Hi Ragnar,

Can you make sure that all requirements from this article are met? docs.microsoft.com/.../deploy-dynamics-365-app-for-outlook

Can you try also upgrading CRM to the latest build for OnPrem (8.2.2.X) and see if this solves your problem?

If not, the reach out to MS Support.

Hope this helps,

Radu