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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is Customer Insights i...
Customer experience | Sales, Customer Insights,...
Answered

Is Customer Insights included in Customer engagement enterprise licences

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Posted on by CathyAnne 47

Hi,

I'm a bit confused as to whether or not Customer Insights is included in Customer Service Enterprise licences.  Can anyone help please?

Many thanks,

Cathy 

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  • Verified answer
    John Wiese Profile Picture
    John Wiese on at
    RE: Is Customer Insights included in Customer engagement enterprise licences

    Unfortunately Customer Insights is not included with a Customer Service Enterprise license as it has it's own license you would need to purchase.  Customer Insights is also licenses by the number of profiles you have in the system and not by users or seats.  Pricing information can be found here: dynamics.microsoft.com/.../

  • Suggested answer
    CathyAnne Profile Picture
    CathyAnne 47 on at
    RE: Is Customer Insights included in Customer engagement enterprise licences

    Thanks John.

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at
    RE: Is Customer Insights included in Customer engagement enterprise licences

    Customer Insight is a license assigned to a tenant.

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