On the bank reconciliation screen, the GL balance reflected relates to the consolidated amount for all entities when it should only bring the balance for the entity in question. This is only happening to one user but not others. How can it be fixed?

On the bank reconciliation screen, the GL balance reflected relates to the consolidated amount for all entities when it should only bring the balance for the entity in question. This is only happening to one user but not others. How can it be fixed?