Supply chain | Supply Chain Management, Commerce

Restoring the header of a sales order

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Posted on by CU16041532-0

Hello

The sales order header is deleted from the order form after invoicing is completed. Can a sales order header be restored if it has been deleted?

Note: The transaction details are still available

Kindly advice.

Regards,

Giri

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Dynamics 365 Supply Chain Management

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Jonas "Jones&q... 5,010 Most Valuable Professional on at

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Yes and no: You can use the "Copy All" functionality to recreate some of the information but not all fields are journalized in D365 F&O.

If you want to see the exact order header, you have to do a point-in-time restore to a sandbox environment.

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Adis 6,595 Super User 2026 Season 1 on at

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Hi,

That must be customization I guess? There is no function to restore it as it shouldnt disappear.

I would suggest to debug the process. If it really happens in standard with out customization, then a MS Ticket should be created

Kind regards, Adis

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Jonas "Jones&q... 5,010 Most Valuable Professional on at

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It's a setting under AR parameters. My advice is to set if off, unless there is a good reason as to why.

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Navneeth Nagrajan 2,538 Super User 2026 Season 1 on at

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Hi Giri,

As Jonas rightly mentioned, the parameter has been enabled under Accounts receivable parameters -> Updates tab. Ensure the Delete order after invoicing is turned off.

Additionally, you can choose to void the sales order header after invoicing instead of deleting the order. Check this option under the Sales order header section. However, for the header to be voided you need to select the "Delete order line is invoiced in total" option must be enabled. Would recommend checking the parameter highlighted in the screen clip too.

References:

https://community.dynamics.com/blogs/post/?postid=3dcc0336-7a02-4b88-8a08-b2192a00be08

Hope this helps. Happy to answer questions, if any.

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