not able to create new customer insight card

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Posted on by Rahul Jain

trying to create a Sales assistant card using new Custome sales insight feature but when at the end getting bad request error .

i have created the card from blank on create of account creating sales assistant card also tried from below got same issue

https://docs.microsoft.com/en-us/dynamics365/ai/sales/assistant-tutorial1

{

"error": {

"code": 502,

"source": "india-001.azure-apim.net",

"clientRequestId": "6434a709-f072-41d9-89ad-7a6065c8e936",

"message": "The response is not in a JSON format.",

"innerError": "Cannot read server response."

}

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Ziyaan Dadachanji on at

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RE: not able to create new customer insight card

Hi Rahul,

Please could you share a screenshot of your flow so that we can see if the entered fields are valid.

You may hide any personal information that is present when sending the screenshot.

Thank you,

Ziyaan

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Rahul Jain 10 on at

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RE: not able to create new customer insight card

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Rahul Jain 10 on at

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RE: not able to create new customer insight card

{

"error": {

"code": 502,

"source": "india-001.azure-apim.net",

"clientRequestId": "ad970737-73c7-4d88-b87b-c3e7ce68cf7d",

"message": "The response is not in a JSON format.",

"innerError": "Cannot read server response."

}

}

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Rahul Jain 10 on at

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RE: not able to create new customer insight card

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Ziyaan Dadachanji on at

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RE: not able to create new customer insight card

Hi,

From the image that you shared it looks like you manually entered the value(jimcrm) in the Environment (org) field. If this is true, please choose the org from the dropdown provided and it should work.

Thanks,

Ziyaan

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Rahul 15 on at

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RE: not able to create new customer insight card

Values it not coming automatically in org so I have entered custom value

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Ziyaan Dadachanji on at

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RE: not able to create new customer insight card

We would need the flowId. You can find it in the URL: ....flows/

Please DM me details.

In the meantime, try putting the complete url: orgname.crm*.dynamics.com in the Environment (org) field.

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menonsandu 5 on at

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RE: not able to create new customer insight card

Hi

Apologies for the inconvenience.

Issue has been fixed. Please let us know if you are facing any further issue

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tly 30 on at

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RE: not able to create new customer insight card

Issue was fixed, but what was the solution?

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