Can't edit the body of email message in Google Chrome

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Posted on by CRMSTUDENT2015

Hi All,

In Dynamics CRM 2016 (8.1) on premise, If I create new email message or edit a draft email in Google Chrome ( Version 61.0.3163.79), body of email is locked. Other fields (To,CC, Subject etc) are fine. After searching online, looks like its old issue with Dynamics CRM 2013.

https://support.microsoft.com/en-us/help/2916958/you-can-t-edit-the-description-field-of-a-microsoft-dynamics-crm-2013

I've already check these setting

Settings->Administration->System Settings [Email Tab]->"Use secure frames to restrict e-mail message content'' -> set to 'No'

but still same issue.

any suggestions or comments regarding this issue?

Thanks,

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Priyesh 7,396 User Group Leader on at

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Had this issue lately. I finally switched to editing my email body in Mozilla after even IE had it's own issues.

Give Firefox a try for editing your email body!

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H J Shakib 85 on at

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Add this code to a javascript web resource and use it on Email form and call "unlockBodyLoad" method.

function unlockBodyLoad() { setTimeout(unlockBody, 3000); } function unlockBody() { //defaultvalue="" style='overflow-wrap: break-word;' contenteditable='true' var editorFrame = parent.frames['descriptionEditIFrame']; var attEditable = editorFrame.contentDocument.body.getAttribute('contenteditable'); if (attEditable) { } else { var editAtt = editorFrame.contentDocument.createAttribute('contenteditable'); editAtt.value = 'true'; var styleAtt = editorFrame.contentDocument.createAttribute('style'); styleAtt.value = 'overflow-wrap: break-word;'; editorFrame.contentDocument.body.setAttributeNode(editAtt); editorFrame.contentDocument.body.setAttributeNode(styleAtt); } }

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Aric Levin - MVP 30,190 Moderator on at

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This is a known issue with Google Chrome and the email Description field is disabled.

See the following link:

support.microsoft.com/.../microsoft-dynamics-365-online-and-on-premises-update-2-1

Email body is disabled while using Chrome in Citrix, and Chrome Incognito mode in Windows. Although it says Citrix and Incognito only, I experienced this issue with Chrome in different versions and modes.

I would check if there is an update for this for CRM 8.1

Hope this helps.

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Joanna Chong Shen on at

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very helpful, thank you

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atm9749 15 on at

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Hello Shakib,

I was facing the above described issue so I used your query and it did make the body editable in CHROME but after sending the mail, the typed message disappears. However, any attachment used stays there.

Can you help?

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robgallini 5 on at

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Good solution, works on CRM 2016 on-prem. Thank you for sharing!

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