web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Creating Note Template
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Creating Note Template

(2) ShareShare
ReportReport
Posted on by IO-08051336-0 5
Dear all,
 
i wanna ask a question about notes. How can i add templates to note section on customer tickets ?
 
I am solving same type tickets everyday and i write same answer to this tickets as a note. I want saved note templates for being faster. 
 
Thanks a lot
I have the same question (0)
  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao Microsoft Employee on at
    Hi,

    This feature of saving notes is not currently supported, you can come up with your own ideas for this issue at the following link:
    https://experience.dynamics.com/ideas/

    Best regards,
    Cui Hao

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 31 Most Valuable Professional

#3
ManoVerse Profile Picture

ManoVerse 29 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans