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Error "The user must have access to at least one vendor" on Vendor Login

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Posted on by Umair Jiwani 136
Hi Guys,
 
Vendor after login in to D365 when he clicks on any Button like Vendor Information he is getting the below error. 
Please advise.
 
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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,115 Super User 2024 Season 2 on at
    Error "The user must have access to at least one vendor" on Vendor Login
    Hi Umair,
     
    The roles seem to be correct at first sight. As mentioned below, the user should be linked to a person on the User information form. This person should be the contact person for a vendor. Next to this, the vendor has a setting for the vendor collaboration. Can you check this chain and if the vendor collaboration on the vendor is not set to Not active? 
  • Umair Jiwani Profile Picture
    Umair Jiwani 136 on at
    Error "The user must have access to at least one vendor" on Vendor Login
    Hi Andre, 
    For now, i have assigned:
    System External User
    Vendor Admin (External)
    Vendor Contact (External)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,115 Super User 2024 Season 2 on at
    Error "The user must have access to at least one vendor" on Vendor Login
    Hi Umair,
     
    Can you tell which security roles are assigned to this vendor? Is it having an external vendor role and the external user role?
  • Umair Jiwani Profile Picture
    Umair Jiwani 136 on at
    Error "The user must have access to at least one vendor" on Vendor Login
    Hi Andre, it's linked with Vendor 
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,115 Super User 2024 Season 2 on at
    Error "The user must have access to at least one vendor" on Vendor Login
    Hi Umair,
     
    Can you check if the user record for this vendor login is linked to a person which is a contact person for the vendor master record? If not, it will not know for what vendor the details should be presented.

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