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Error opening SL: "Parent has encountered a problem..."

Posted on by 1,005

I'm creating a sandbox environment on a PC to test some imports and I'm getting an error message when trying to load SL for the first time: "Parent has encountered a problem and needs to close. We are sorry for the inconvenience."

The PC is running XP Pro SP3, .NET Framework 2.0 SP2, and SQL Server Express 2005 fully patched. I am using windows authentication. I installed the Advanced Management BRL version. The install, create empty database, and create demo database programs all completed with no error messages using all the default settings. The Dbbuild.log file is empty. In SQL Management Studio I now have SLApplication, SLDemoApp10, SLDemoApp60, SLDemoSystem, and SLSystem databases. There was no prior instance of SL installed on this PC (ever). I checked the available Hotfixes on PartnerSource, but none seemed applicable.

I appreciate any help anybody can offer.

  • George Sagen Profile Picture
    George Sagen 1,005 on at
    Re: Error opening SL: "Parent has encountered a problem..."

    Resolved. Just completely uninstalled, then re-installed, re-booting the machine between all major steps. Works this time.

  • George Sagen Profile Picture
    George Sagen 1,005 on at
    Re: Re: Error opening SL: "Parent has encountered a problem..."

    V7, just downloaded from PartnerSource. I'll double check the hotfixes. Thanks for the feedback.

  • deasons Profile Picture
    deasons on at
    Re: Error opening SL: "Parent has encountered a problem..."

    Which version of Dynamics SL are you running? I have run into this issue with SL FP1 and I needed to install a hotfix that also need a C++ updated.   

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