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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mailbox test always fa...
Microsoft Dynamics CRM (Archived)

Mailbox test always fails with Exchange profile

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Posted on by Nuno 2,005

Hi,

I have a Dynamics CRM Online and Exchange Server Online.

I have the Email Server Profile set as

1768.1.png

And a mailbox associated to the Email Server Profile as

6558.2.png

When I Test & Enable Mailbox I always get this error

1263.3.png

Thanks for any help

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  • Verified answer
    Victor Crespo Profile Picture
    Victor Crespo on at

    Hello Nuno

    Please make sure an Office 365 administrator has approved the mailbox.

    Also, please check that the O365 and CRM Online are in the same tenant.

    Please review this article on doing troubleshooting of Server-Side Synchronization

    technet.microsoft.com/.../dn850386.aspx

    Thank you for using Microsoft Dynamics Communities

    Victor Crespo

    Support Engineer | Dyamics CRM Online Support

  • Verified answer
    Nuno Profile Picture
    Nuno 2,005 on at

    Hello Victor,

    Thank you a lot for your answer. I looked for the link you pointed and it refers:

    - 'This error can appear if incorrect credentials are provided or if the user account specified to access the mailbox does not have sufficient permissions to the mailbox. Check credentials and permissions for the mailbox.'

    Where may I check if the user account has sufficient permissions to the mailbox?

    Thank you.

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