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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sales Order Agent rela...
Small and medium business | Business Central, N...
Suggested Answer

Sales Order Agent related query

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Posted on by Anish Dholia 29
 

Sales Order Agent in India SaaS Environment 27.1 error Azure OpenAI content filtering
Hi all, 
seems like Sales Order Agent is not working properly in most actual version of BC SaaS.
It throws an error:

 
sales order agent error.png
Categories:
Dynamics 365 Business Central
I have the same question (1)
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 17,045 Super User 2026 Season 1 on at
  • Suggested answer
    Teagen Boll Profile Picture
    Teagen Boll 3,491 Super User 2026 Season 1 on at
    It seems OpenAI is applying content filtering when it shouldn't. There isn't much you can change on the BC side but you can always try a few things.
     
    1. Change your azure content filtering settings: Configure content filters (preview) - Azure OpenAI | Microsoft Learn
    2. If that doesn't work you can submit a content filtering change request to microsoft: Limited Access Review:  Modified Content Filtering 
     
    Not sure how quick you'll get a response on point 2 but its worth a shot if you're not able to change the content filter settings.
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 102,675 Super User 2026 Season 1 on at
    As far as I know, this feature is not available in all regions.
    Try it in the US environment first.
     
    Thanks.
    ZHU
  • Anish Dholia Profile Picture
    Anish Dholia 29 on at
    Hey @Jainam M.Kothari

    Thank you for your response and for sharing the documentation link.

     

    I have already configured the Sales Order Agent step-by-step using the same Microsoft documentation you mentioned. However, I am still facing the same error even after following all the setup instructions correctly.

     

    If anyone has experienced this issue before or knows what might be missing in the setup, I would really appreciate further guidance.

     

    Thanks again for your help!


     
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 18,599 Super User 2026 Season 1 on at
    Hello,

    Your setup is fine.
    The agent fails because Azure OpenAI content filtering misfires.
    Many tenants see the same “Task is restricted” message.
    It works sometimes and fails other times depending on message text.
    Only Microsoft can fix this; it’s a platform-side issue.
    What you can do
    Retry the agent (works occasionally).
    Open a Microsoft support ticket with the Task ID + timestamp.
     
    Regards,
    Oussama Sabbouh
  • Suggested answer
    Anish Dholia Profile Picture
    Anish Dholia 29 on at

    Thanks @YUN ZHU  @OussamaSabbouh for your response

     

    As you suggested, it appears this might be a Microsoft-side issue. I have now submitted a support ticket to Microsoft for further investigation.

    Thank you again for your guidance.

  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 18,599 Super User 2026 Season 1 on at
    @Anish Dholia please verify the answers that helped you

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