Can some point me in the right direction about how to keep the Icon which represent a case consistent.
when login to Customer Service Hub, In the sitemap panel, a "wrench" icon represent a case. The wrench icon seems consistent everywhere with a few exceptions.
1. when click on the + sign short cut to create a case, the Icon associate with a Case is a CSR avatar
2. when assassinating an activity to a Case, in set regarding field, the Icons is also a CSR avatar.
Is there way to change the Case Icon to "Wrench" or "arvatar" everywhere to maintain the consistency. This is nothing to do with the functionality, but I just have a bit of OCD !! When we train a new user, we get they to look for a Wrench icon for a case. When the consistency is not there, we cannot train our user this way.
