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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 + Exchange Se...
Microsoft Dynamics CRM (Archived)

CRM 2013 + Exchange Server email tracking issue with CRM users

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Posted on by Community Member

I am having some weird issue with Dynamics CRM 2013 + Exchange Server, all emails SYnc and Tracking works fine. But when I do send a email to my internal user/email id, and when that User replied back to that email lets say using web email interface. It is not showing that reply inside CRM activities. CRM has Server Side Sync enabled.

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  • Community Member Profile Picture
    Community Member on at

    Hi Gurpreet,

    Is the issue with all the emails and for all the user's mailboxes or just a few?

    Also please refer to the below link for your assistance:-

    www.microsoft.com/.../set-up-email-processing-through-server-side-synchronization.aspx

    Vijay| Microsoft Dynamics CRM Support engineer

  • Community Member Profile Picture
    Community Member on at

    Hello Vijay,

    Thanks for reply atleast someone responded. See email sync tracking all working perfectly. Issue is only when some from my company reply to a email send by my company employee. So there is no one on that email from outside. For outsider everything works fine. Here outsiders are clients.contacts.accounts etc basically non crm user email addresses. Let me know if there is any cinfusion

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    We can enable the below option from Settings> Administration> System Settings> Email tab> Enable the option "Track emails sent between CRM users as two activities"

    Refer below links for more information on tracking functionality :

    community.dynamics.com/.../email-tracking-token-in-dynamics-crm-2011.aspx

    community.dynamics.com/.../crm-email-tracking-part-1.aspx

    community.dynamics.com/.../crm-e-mail-tracking-part-2.aspx

    Thank You.

    Vijay| Microsoft Dynamics CRM Support engineer

  • Community Member Profile Picture
    Community Member on at

    Thanks @Vijay, this was perfectly what i was looking for. Now everything is working fine :)

    Thanks for your help

  • Community Member Profile Picture
    Community Member on at

    Hi GurpreetSingh840,

    Glad that it worked out for. You are most welcome.

    Vijay | Microsoft Dynamics CRM Support engineer

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