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Small and medium business | Business Central, N...
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Provided email account does not exists

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Posted on by 25

Hi All,

What is the exact reason we get this error while Posting item  journal; or sending email receipt to customer?

it looks email account setting  correct.

Image

Thanks

AR

  • Suggested answer
    IB-29041624-0 Profile Picture
    1,191 Moderator on at

    Can you show the e-mail account page?

  • Suggested answer
    YUN ZHU Profile Picture
    103,773 Super User 2026 Season 2 on at

    Hi, hope the following helps.

       

    Thanks.

    ZHU

  • Suggested answer
    Nitin Verma Profile Picture
    21,812 Moderator on at

    Hi,

    You need to check if you have setup the Email accounts or is there any customization done, otherwise debug will help you on this.

    Thanks.

  • Ashok Kumar Rajput Profile Picture
    25 on at

    Hi NorthW 

    Thanks for your reply . below is the screen shot which is set as default

    scree.png

  • Suggested answer
    IB-29041624-0 Profile Picture
    1,191 Moderator on at

    What happens if you try to send a test e-mail from that setup?

    Do you have any custom code in your system?

  • Ashok Kumar Rajput Profile Picture
    25 on at

    NorthW

    test email and other email we send automatic all works fine. the issue seems only wen i try to send e- receipt to customer

    no customer code. it looks standard error.

    Regards

    AR

  • Suggested answer
    Nitin Verma Profile Picture
    21,812 Moderator on at

    Hi,

    Please do the debug once, it will help you understand the problem.

  • Suggested answer
    Manan_Shah Profile Picture
    1,461 on at

    Hi Ashok,

    it's custom functionality to send mail from Item Journal, also can you please check with your development partner from where they pick customer e-mail account from card or from document layout page. 



  • Ashok Kumar Rajput Profile Picture
    25 on at

    Hi Manan_Shah 

    this error comes up when

    1. cash receipt journal 

    75774.png

    2. send e-receipt

    3527.png

    a dialog box open with email id picked - when we try to send ,error raised.

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