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Provided email account does not exists

Posted on by 25

Hi All,

What is the exact reason we get this error while Posting item  journal; or sending email receipt to customer?

it looks email account setting  correct.

Image

Thanks

AR

  • RE: Provided email account does not exists

    Hi Manan_Shah 

    this error comes up when

    1. cash receipt journal 

    75774.png

    2. send e-receipt

    3527.png

    a dialog box open with email id picked - when we try to send ,error raised.

  • Suggested answer
    Manan_Shah Profile Picture
    Manan_Shah 1,457 on at
    RE: Provided email account does not exists

    Hi Ashok,

    it's custom functionality to send mail from Item Journal, also can you please check with your development partner from where they pick customer e-mail account from card or from document layout page. 



  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Provided email account does not exists

    Hi,

    Please do the debug once, it will help you understand the problem.

  • RE: Provided email account does not exists

    NorthW

    test email and other email we send automatic all works fine. the issue seems only wen i try to send e- receipt to customer

    no customer code. it looks standard error.

    Regards

    AR

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Provided email account does not exists

    What happens if you try to send a test e-mail from that setup?

    Do you have any custom code in your system?

  • RE: Provided email account does not exists

    Hi NorthW 

    Thanks for your reply . below is the screen shot which is set as default

    scree.png

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Provided email account does not exists

    Hi,

    You need to check if you have setup the Email accounts or is there any customization done, otherwise debug will help you on this.

    Thanks.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,035 Super User 2024 Season 2 on at
    RE: Provided email account does not exists

    Hi, hope the following helps.

       

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Provided email account does not exists

    Can you show the e-mail account page?

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