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Service | Customer Service, Contact Center, Fie...
Answered

Can multiple queues use the same email address?

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Posted on by 63

Hello,

Is it possible for multiple queues to have the same email address? When a queue is made, it uses the same Name field to create the Mailbox name. When assigning an email to it is it possible to use Noreply@test.com in 2 different queues?

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  • Verified answer
    Sam Conroy Profile Picture
    274 on at

    You can create the queue but you won't be able to enable two mailboxes with the same email address.

    As soon as you enable the second email address/mailbox the other mailbox will stop working and you will get an error in the mailbox alerts section:

    Exchange email address in {mailbox 1} is currently in use for mailbox {mailbox 2}. Change email address in {mailbox 2} or the email address in the mailbox {mailbox 1} as only one mailbox can be configured for each email address.

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