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I have created a Self Service Portal for customers to raise and view their support Cases but have found that whenever I select the submit button I get the following error:
An unknown failure has occurred. Error ID # [8a2f84bc-c12e-4a82-8b14-1731fd712871]
Where the ID # of the error changes each time.
I have run out of ideas so any assistance would be much appreciated.
Many thanks,
Mike
After searching more I found a suggestion to make the error a bit more meaningful where link is:
powerusers.microsoft.com/.../486300
I updated the setting on the portal and now the error I am getting is:
Attribute 'customerid' cannot be NULL
Still not closer to resolving but if this helps anyone any suggestions would be much appreciated.
RESOLVED - in trying to make the form more customer proof I made the Account and Contact fields on the Web - Create Case form read only. As soon as I unticked the read-only box for these fields the case was able to be submitted and raised successfully.
Hi,
It's great to solve this problem.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
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