Social Profile

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Posted on by CRMexplorer

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Hi,

Can someone kindly explain what's the use of social profile module in d365 for customer service. I keep on searching but all I can see is social engagement. 8228.cs.PNG

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Syed Ibrahim 6,257 on at

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RE: Social Profile

Hi Jane,

This is for Microsoft social engagement solution. If you are using Microsoft social engagement then your social profile like facebook, twitter which is used to configure will be stored here. Nothing to do with CRM side customisation.

If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.
Suggested answer

RaviKashyap 55,410 on at

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RE: Social Profile

Hi Jane,

Take a look at this-

survivingcrm.com/.../integrating-social-engagement-with-dynamics-crm

Hope this helps.