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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Chat widget is opening...
Service | Customer Service, Contact Center, Fie...
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Chat widget is opening in fullscreen

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Posted on by Joshua Adams 24
Hi Experts,
 
I am facing an issue which I was not facing before. Before the chat widget opens in a rectangle size but now when I click the chat button it opens in full screen. I have even followed the below documentation and article where they used data-customization-callback but still the webchat opens fullscreen.
 
 
 
I even checked the MS Documentation for Customizing live chat widgets using data tags
 
But i do not see data-customization-callback data tag in there. Is this tag deprecated? 

Does any one knows how to resolve this and do not allow the chatbot to take the entire browser screen?


Your help is highly appreciated.
I have the same question (0)
  • AS-27091405-0 Profile Picture
    AS-27091405-0 2 on at
    Chat widget is opening in fullscreen
    Have you got the solution. I am also facing same issue
  • Expiscornovus Profile Picture
    Expiscornovus 53 on at
    Chat widget is opening in fullscreen
    Can you share code snippets of what you used? Just to double check, you are you using the v2 version of the script?
     
    As far as I am aware that tag is not deprecated. That tag is mentioned in that doc you also shared: 
     
    Did you also double check the video they shared, that might give you some good pointers as well?

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