Is there a limit on the amount of Record Notes that can be displayed?

(0) Share

Report

Posted on by AnneBerndt

Hi - I am new to GP so please forgive me if this is a stupid question. We use the Record Notes section extensively and users now report that they can only display part of the notes that are there for some customers. They have to print them to their screen to see all of them. When they print the report out, it is four 8 1/2 x 11 sheets of text and other characters. Is there a limit to the amount of information they can view on their screen or is something wrong? Thank you in advance for your help.

*This post is locked for comments

All responses (4)

Answers (1)

AnneBerndt 25 on at

Like (0)

Report

RE: Is there a limit on the amount of Record Notes that can be displayed?

Thank you! I will try this.
Verified answer

L Vail 65,271 on at

Like (0)

Report

RE: Is there a limit on the amount of Record Notes that can be displayed?

You can set the default size that the notes window opens by adjusting an entry in the Dex.ini file. This is the setting that will open the window big.

NoteWindow=37,-84,944,626

Kind regards,

Leslie
AnneBerndt 25 on at

Like (0)

Report

RE: Is there a limit on the amount of Record Notes that can be displayed?

Hi Leslie - We are actually trying to view all of the Customer Record Notes on the screen rather than print them. Some customers have a lot of notes. We were only printing them as a way to see them all. We did discover that if you maximize the notes screen, all of the notes are visible. If you shrink the notes window down, the scroll bar on the right only works up to a certain point. Is this by design or are we doing something wrong?
L Vail 65,271 on at

Like (0)

Report

RE: Is there a limit on the amount of Record Notes that can be displayed?

Hi,

What are you trying to print in order to get the Record Notes? Which report are you using?

Leslie