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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / what if I uses the CRM...
Microsoft Dynamics CRM (Archived)

what if I uses the CRM to actually send and respond to emails?(In CRM)

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Posted on by CRM Develope 890

Hi All,

what if I uses the CRM to actually send and respond to emails?(In CRM)

is it possible ?

If possible then how to do ?please reply

Thanks

*This post is locked for comments

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: what if I uses the CRM to actually send and respond to emails?(In CRM)

    This is also based on your Email provider:

    Take a look at the following TechNet article, and check under CRM Online if you are using one of these providers:

    technet.microsoft.com/.../dn531050.aspx

    Basically per Microsoft it has to be Exchange Online, Exchange On-Premise (2010-2016), Gmail or Yahoo Mail. It might work with other providers, but that it the tested list of email providers.

    This is all based on configuring this as Server Side Sync.

    I am not giving you the option of Email Router has that has been deprecated in Dynamics 365, and you are using CRM Online.

    Hope this helps.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: what if I uses the CRM to actually send and respond to emails?(In CRM)

    Hello there,

    Yes , it is definitely possible , you can configure a mailbox in crm just like your outlook and use that to send and receive emails.

    have a look on the below : suyati.com/.../step-step-guide-configuring-emails-ms-dynamics-crm

    mark my suggestion as verified if helpful.

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