Posts in Social Pane hits error

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Posted on by Community Member Microsoft Employee

Hi all,

I'm getting the error "An error occurred. Please wait a few moments and try again. If the problem persists, contact a system administrator." for Posts under Social Pane in Google Chrome Browser.

5140.Chrome.png

While in Internet Explorer and Edge, the "Posts" is hidden at all. This happens only to the campaignresponse entity, the Social Pane in other entities are working fine.

0763.IE.png

Any help to this problem is much appreciated.

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Community Member Microsoft Employee on at

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RE: Posts in Social Pane hits error

I did some script debugging and found out an error "Regarding entity with object type 4401 does not have a relationship with object type 8001".

With that I found that there were 3 1:N relationships missing in Campaign Response entity. They are:

-          Campaignresponse_PostFollows

-          Campaignresponse_PostRegardings

-          Campaignresponse_PostRoles

I tried to include these 3 relationships into a solution in development so that the solution can be imported into my production environment, but weirdly once I clicked on Ok to include them, they are not showing up in the solution at all.

Wonder if anyone face this before?
Community Member Microsoft Employee on at

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RE: Posts in Social Pane hits error

Hi Nithya,

Thanks, however it's not applicable as I'm on CRM online, which unable to use Deployment Manager and etc.
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Nithya Gopinath 17,076 on at

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RE: Posts in Social Pane hits error

Hi,

The blog below illustrates how to solve this issue in detail. Please go through it.

crmgiant.eu/.../social-pane-giving-a-generic-error-on-your-microsoft-dynamics-crm-dashboard

Hope this helps you.