web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I want to learn CRM
Customer experience | Sales, Customer Insights,...
Suggested Answer

I want to learn CRM

(1) ShareShare
ReportReport
Posted on by Venkateshwar_Indian 107

Hi all,

I want to learn Dynamics CRM, Please help me 

Is it possible to install and access CRM application in personal computer, without any license or product key??

if yes. what should be my system configuration requirement

I have signed up trail account of Dynamics 365 sales, I believe it is one of the module of CRM what are the other modules in CRM

is it possible to publish plugins to sandbox version, what are the software required in my pc

I am waiting for you replies

Thank you

I have the same question (0)
  • Suggested answer
    saurabhtiwarii Profile Picture
    saurabhtiwarii Microsoft Employee on at

    Hey Venkatesh,

    Thanks for reaching Dynamics community. The easiest way to start working with Dynamics 365 customer engagement would be to start an online trial subscription which can be obtained from here::

    https://trials.dynamics.com

    You can gradually start building your skills on these self paced learning courses which I have filtered for the most popular Sales and Services modules however, you can set filtering as per your convenience as well on this page ::

    https://docs.microsoft.com/en-us/learn/browse/?products=dynamics-customer-service%2Cdynamics-sales

    ...
    pastedimage1585765353142v1.png

    One of the courses which would help you to understand CRM online user or org administration ::


    https://docs.microsoft.com/en-us/learn/modules/administrating-power-platform-subscriptions/


    There is also a free introductory course for Dynamics 365 on Udemy which covers almost all of the modules available for CRM.


    Microsoft Dynamics 365 For Beginners (Updated for 2020) ::

    https://www.udemy.com/course/microsoft-dynamics-crm-introduction-course/

    Developer Guide for Dynamics 365 Customer Engagement ::


    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/overview

    Software development tools for Dynamics 365 customer engagement (Formerly known as CRM) can be obtained from here ::

    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/download-tools-nuget

    Please mark my comment as answered if this helps.  

    Thanks,

    Saurabh

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 153

#2
ManoVerse Profile Picture

ManoVerse 147 Super User 2026 Season 1

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 66 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans