web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Posted Sales Shipment ...
Small and medium business | Business Central, N...
Suggested Answer

Posted Sales Shipment shows Quantity Invoiced after Corrective Credit Memo posted

(0) ShareShare
ReportReport
Posted on by DollarDave 76

We posted a Corrective Credit Memo to a Posted Sales Invoice.  We assumed it would make the Posted Sales Shipment show the Quantity Invoiced as zero/blank so we could Undo Shipment.  However, it still shows amounts in the Quantity Invoiced column.  Therefore, we cannot Undo Shipment because it thinks it is invoiced.  Any thoughts or help anyone could provide would be great.

Categories:
Dynamics 365 Business Central
  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,306 Super User 2026 Season 1 on at

    The Credit Memo does not make your shipment or invoice quantity to zero. It will show you that there is a credit memo for crediting that invoice.

    Example :

    Invoice +1

    Credit -1

    In summary, total is 0

  • Community Member Profile Picture
    Community Member on at

    Posted Corrective Credit Memo will not update the quantity invoices in posted sales shipment. It will create an opposite entry to net of the invoice.  It pull put back the inventory  and it will net off the Customer ledger.

    What you need to do now is to create another Sales Order.

  • jerome77 Profile Picture
    jerome77 Microsoft Employee on at

    Hi

    undo shipment is basic feature, you ship and you can undo. As soon as you have proceeded further, you cannot use undo function. I believe best would be to credit note in order to reverse all

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 748 Super User 2026 Season 2

#2
YUN ZHU Profile Picture

YUN ZHU 354 Super User 2026 Season 2

#3
AndrewThomas81 Profile Picture

AndrewThomas81 351 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Microsoft Training Manuals

Product updates

Dynamics 365 release plans