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We posted a Corrective Credit Memo to a Posted Sales Invoice. We assumed it would make the Posted Sales Shipment show the Quantity Invoiced as zero/blank so we could Undo Shipment. However, it still shows amounts in the Quantity Invoiced column. Therefore, we cannot Undo Shipment because it thinks it is invoiced. Any thoughts or help anyone could provide would be great.
Hi
undo shipment is basic feature, you ship and you can undo. As soon as you have proceeded further, you cannot use undo function. I believe best would be to credit note in order to reverse all
Posted Corrective Credit Memo will not update the quantity invoices in posted sales shipment. It will create an opposite entry to net of the invoice. It pull put back the inventory and it will net off the Customer ledger.
What you need to do now is to create another Sales Order.
The Credit Memo does not make your shipment or invoice quantity to zero. It will show you that there is a credit memo for crediting that invoice.
Example :
Invoice +1
Credit -1
In summary, total is 0
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