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Unable to pick, release or route a queue item on an advanced queue

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Posted on by Wanjiku Kariuki

Hi, I am trying to reroute a queue item on a queue to a different queue. The item I am trying to move was created automatically and assigned to an advanced queue.

When I pick, release or route the item to a different queue I get this error. Has anyone experienced this before? How can I resolve this? It's only happening for advanced queues, for basic queues I am able to pick, release and route.

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RudyZhang Microsoft Employee on at

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Hi,

Regarding your question about an error operating an advanced queue item in Dynamics 365 Customer Service

According to the screenshot you provided, this is an issue with application data synchronization error, but according to the information our team searched for, it is far from your situation.
Meanwhile, our team has tried to reproduce your error but without success.

So, could you please provide more information about this error? This will allow our team to pinpoint your error faster and come up with a more effective solution!

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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