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Microsoft Dynamics CRM (Archived)

Dynamics 365-Emails not working

Posted on by Microsoft Employee

Hi guys,

Dynamics 365-Email is  not working . below the steps I have followed.

1. Email server Profile

7230.Profiler.PNG

2.  Mail box configuration.

7282.Mailbox.PNG

3. Email Configuration settings.

8270.settings.PNG

4. I have run Test & Enable Mailbox, got following errors.

8154.Error.PNG

Please let me know , how to solve this issue.

Thanks

Kannan 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365-Emails not working

    Hi,

    The admin person give full access for my mail box. but still have same issue.

    Thanks

    Kannan

  • Verified answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Dynamics 365-Emails not working

    the person who own this mailbox - ask them to add the user with full permission.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365-Emails not working

    Thanks.

    What are the permission is required? please help me out this.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Dynamics 365-Emails not working

    Hi ,

    mailbox needs an exchange account - so it should be similar to to your outlook organization account which should have full permission on the mailbox.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365-Emails not working

    Hi Rawish,

    Already we gave full permission on this email. please let me know one thing, we need to give our official email or onmicrosoft.com email id.

    Thanks

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Dynamics 365-Emails not working

    Hi,

    it clearly seems to be an issue with credentials authentication - please check the username and password and make sure this user has full permission on the mailbox( the email address)

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