Emails in Dynamics

(0) Share

Report

Posted on by Raviteja Reddy

280

Hello Experts

All the emails that users receiving in their Outlook are being created as activities in Dynamics. Not just internal emails but also the ones without regarding. It started to happened all of a sudden. Microsoft said it might be because there are email addresses in users default queue(The mailbox associated to this is inactive). and Queue will create its own activities and it should be changed. We did it but still activities are being created. It wasn't working so we just removed all the emails from the queues. But still we are getting this issue. Microsoft recommend to check users personal email options where it should be defaulted to "only emails related to Dynamics 365 emails", no user would manually change their email settings overnight. I'm still confused why this is happening. Any suggestions would be appreciated.

*This post is locked for comments

All responses (2)

Answers (0)

Raviteja Reddy 280 on at

Like (0)

Report

RE: Emails in Dynamics

Thanks for the quick reply. Insights was installed recently into our PROD environment. But we have completed the setup yet.
bac26 2,268 on at

Like (0)

Report

RE: Emails in Dynamics

Are you using the Sales insights? Is it setup to track in there?