Dynamic Marketing List Use Query NOT working - Dynamics CRM 365

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Posted on by Dev Dex

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Hi,

I am creating Dynamics Marketing List in dynamics 365 for the contacts. Then trying to use a Query where Contact's Job Title contains "Astro" and it is returning me 2 contacts in the Query as it can be seen below

Then i click on Use Query button, but rather loading these contacts from the query, CRM is displaying all the contacts from the system.

I have tried using different browsers but no help, i couldn't find what is going on with the system.

Any help will be highly appreciated.

Many thanks

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Community Member on at

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We are having the exact same issue. Did you find a resolution yet?

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Dev Dex 155 on at

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I have to open ticket with Microsoft Support and they are looking into this issue

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Tobias H. 240 on at

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Any News on your Case? I'm having the same issue.

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Community Member on at

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So far, we have not found a resolution.

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Community Member on at

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So far, we have not found a resolution. I'm hoping Dev Dex has heard something back.

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Tobias H. 240 on at

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In the meantime, I have found 2 solutions.

In our CRM we have been using an old "Information" type of form. I then switched to the form carrying the entity name "marketinglist". On the new form every thing worked fine.

Second solution or more of a work-around. When on the old "information" form, change the sub-grid type to one of these new "inline-edit" forms, after that filtering worked also fine.

have fun

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Dev Dex 155 on at

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Hi,

Ticket is still open with Microsoft and MS CRM support has moved that ticket with CRM developer and still waiting on the resolution

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Danish N. 255 on at

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Any updates from MS on this? We are having the same issue with Contacts. Works fine with Accounts or Leads.

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RZP 85 on at

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We are having the same issue with Contacts. We are already using the Marketing List form (not the information form). ANy other suggestion? I will log an incident with Microsoft.

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Community Member on at

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We have not found a solution yet.

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