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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / How to troubleshoot &q...
Microsoft Dynamics AX (Archived)

How to troubleshoot "Update has been canceled" error messages when posting Packing Slips for Purchase Orders

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Posted on by Community Member

Hello everyone,

I have a PO for receipt of two fixed asset items.  The end user tries to post the Packing Slip/GRN, and receives the following error message:

Purchase order: [purchase order number displayed here]

Item number: [item number displayed here]

False

Item number: [item number displayed here]

Update has been canceled

Operation canceled

I don't know where to start in troubleshooting this type of error message, as everything seems to be in order.  Asset numbers have already been created in the Assets master, and encoded on the lines.  The posting setup for the Item Group of the item in the error message is complete, and we've received many items previously under the same Item Group.  I tried checking to make it isn't a permissions issue, and I don't think it is, because I tried with a user account that has admin privilege and received the same error message.

The version of Ax we are using is Ax 2009.

I'd be very appreciative if you could help me with ideas about how to troubleshoot these types of error messages because they don't seem to offer any clues as to what is wrong.

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  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi samgoody,

    When you say 'fixed asset items' do you refer to dummy/service items that are only used for acquiring the fixed assets or do you have a system - with some ISV extensions - in place that provides you with a fixed asset - inventory integration?

    Is it a common practice in your company to post the packing slip for such POs? Have you tried posting only the PO invoice?

    If the PO has only been created and no other transaction been recorded, have you tried deleting it and starting with a 'fresh' PO?

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hello Dr. Ludwig,

    I'm referring to dummy/service items that are only used for acquiring the fixed asset.  We have been acquiring assets for several years now by posting packing slips for such POs.  

    I haven't tried posting the invoice, but I will try it in our test environment and see what happens.  

    I will also try to create a new PO in the test environment and see if it works.  I'm not sure what's causing this error message, it seems random.

  • Community Member Profile Picture
    Community Member on at

    Ok, so I've tried to post the Invoice without going through the step of posting the Packing Slip.  I now receive an error message that says "The quantity cannot be invoiced because inventory transactions with a status of Received are insufficient."  Clearly, the system is expecting a Packing Slip to be posted.  I'm just not sure what's stopping the Packing Slip from being posted.

    I will now try to create a new PO in the test environment and see if I get the same problem.  Our test environment is an exact mirror of the production environment, and I have been able to reproduce the above error messages there.

  • Community Member Profile Picture
    Community Member on at

    I tried to recreate the same PO in our test environment using the same item numbers, the same asset numbers, and all the other parameters are the same.  I got the same "Update has been canceled" error message that I got with the original PO.  This is starting to become frustrating.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi samgoody,

    The packing slip issue might be caused by a receiving requirement parameter that is linked to your item model group that is linked to your service item. Can you try deactivating the respective parameter in the item model group and try posting the invoice again directly?

    From what you write I assume that the process worked before without any issue. Do you know whether some changes have been made to your item setup, the fixed asset setup/parameters or something alike?

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    I'm not sure if by "item model group" you mean "inventory model group," but I found a checkbox for Receiving Requirements in the setup of the inventory model group.  I removed that check mark, and tried to post the invoice directly.  Unfortunately, I still receive the "Updated has been canceled error message."

  • Community Member Profile Picture
    Community Member on at

    Has anyone else encountered this type of error I started this thread with?  It drives me crazy because "update has been canceled" is such a generic error message, and I don't know where to look to solve it.  Our functional consultant has not been helpful in resolving these issues, so I need to find a way to troubleshoot them on my own, especially that I'm starting to see more and more of them, and not just for fixed asset items.  

    Any help and guidance would be appreciated.

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