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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Vendor Invoice Approva...
Microsoft Dynamics AX (Archived)

Vendor Invoice Approval - Workflow error

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Posted on by NMCL 30

Hi All,

We have an issue at the moment with a user that is having an intermittent issue with approvals on vendor invoices.

On submitting to workflow, the user often gets the below error message in the workflow;

"an update conflict occurred, was changed by another user, press F5"

However, it is isolated to the one user, who only has one session open. All usage data cleared?
On random vendors and invoices submitted for approval.

Any ideas as to what could casue this issue?

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,136 Super User 2026 Season 1 on at

    Hi NMCL,

    Does this user has multiple instances of AX2012 open? In that case, if he switches from apps, he can create his own update conflicts.

  • NMCL Profile Picture
    NMCL 30 on at

    Hi Andre,

    Thank you for your reply.

    No multiple instances or sessions - only one.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,136 Super User 2026 Season 1 on at

    Hi NMCL,

    I think I overlooked the comment about the single session in the first post. Apologies. Also now assuming the user options were cleared already. Are you aware of customizations or an ISV solution? It would require some analysis to find the culprit.

    Some things you can check:

    - Is the kernel version of the client the same as the server kernel version?

    - If you have multiple AOS machines, is it occurring when the user is on a particular one?

    - You can try to use the trace parser and capture the actions from the user at the times he is performing the submit to workflow. When it happened, you can analyse the trace.

  • kvnkk Profile Picture
    kvnkk 800 on at

    Hi ,

    May be you can check below scenario :-

    We have one customized workflow, Once workflow submitted by user and  later when he trying to access any other record in the same List page we used to get this kind of error.

    And we used press F5 .

    Root cause :-

    In Submit Manager main method we have written a logic to update some data in main table(list page datasouce). But latest changes were not effected on current form. so when user trying to access any record we used to get similar kind of error.

    To solve this we have refreshed caller datasouce.

    Later we didn't face any issue..

    May be small clue you can try.

    Regards,

    KVNKK

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