web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Contextual Email/Enhanced Email and Email replies

(0) ShareShare
ReportReport
Posted on by 2,175

Hi all,

So the new enhanced email capabilities that allow you to compose a email while still in the context of the record is amazing and works great when you're composing a new email message from a timeline (e.g. from a contact timeline).

The problem is what about replying to a email in the timeline? It appears that to reply to a received email you still need to open the email record and then hit the reply button on the nav bar.

Is this not part of the feature for contextual emails?

Kind regards,

Mike

I have the same question (0)
  • Verified answer
    LuHao Profile Picture
    40,892 on at

    Hi Mike,

    Replying email is really not a part of Enhanced Email.

    Enhanced Email only works when you click + in Timeline to create an email. Replying email still needs to open the record before replying.

    https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enhanced-email

  • MikeC282 Profile Picture
    2,175 on at

    Thanks Hao,

    I've logged this as a idea and if people could vote on it that would be great.

    experience.dynamics.com/.../

    Contextual emails is a great feature but it's incomplete without the ability to also reply contextually to a email from a record timeline.

  • Suggested answer
    Vipin J Profile Picture
    1,603 on at

    As Lu Hao, correctly pointed out it works with + icon only.

    I tested this feature and created a detailed demo, refer below link for details

    https://vjcity.blogspot.com/2020/02/enhanced-email-communication-in-dynamic.html

    Works only in Sales Application too.

    If you are missing Sales application refer here to get it in D 365 CRM

    https://vjcity.blogspot.com/2020/02/how-to-add-missing-application-in.html

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 70

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans