Microsoft Dynamics CRM (Archived)

CRM CASE-Stages Business Process Flow

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Posted on by sandeepc

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Hi, In CRM There are 4 stages as shown below

8461.Capture1.JPG

We have Timer . when the status is in Progress as shown below in Resolve in.

8461.Capture1.JPG

When we change the status from in progress to waiting for details. the timer in resolved in changes to Paused as shown below

4251.Capture2.JPG

Here is my question now"

Can i know suppose if someone has paused the status to paused.

who has paused and how long it paused????

any suggestions will be marked as verified . this would be more helpful

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Shahbaaz Ansari 6,211 on at

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Hi CRM,

You can write a java script code for checking the status has been changed to "Pause" along with the "modified by" is yes then you can capture that date time and Modified by User name in a text field that will be hidden field on form, and lets say again if some one changes the status to "In Progress" you can get that time and on that basis you can calculate the date time difference and also you will get Modified By user.

If you find it helpful, Please mark as verified.

Best Regards,

Shahbaaz

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sandeepc 5,514 on at

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without javascript code can we do it using workflow ?? if yes how

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Alex Fun Wei Jie 33,628 on at

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Hi,

i already answered you in another post right, that one no fit to you?

community.dynamics.com/.../273165

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Shahbaaz Ansari 6,211 on at

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You can also do it with workflow.

Step 1 Create 4 field Date1, Date2, Time Difference and Modified User(When status was pause)

Step2 Check if status of case is "Paused" then update Date1 field with current date and time (Ref link : crmbusiness.wordpress.com/.../crm-2013-workflow-to-set-the-current-date-and-time) and also update Modified User field by Modified By field.

Step 3 : Check if again status of case changes from "Paused to InProgress" if yes then again check if (Date1 ) field contain data then you can update Date 2 field with current date.

Step 4: Get the time difference in workflow and update Time Difference field (refer : community.dynamics.com/.../calculating-the-number-of-days-between-two-dates-with-workflow)

If you find it helpful, Please mark as verified.

Best Regards,

Shahbaaz

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sandeepc 5,514 on at

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@wei jie fun

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Alex Fun Wei Jie 33,628 on at

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Hi,

use this link

https://youtu.be/dIsBgaNt-oU

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sandeepc 5,514 on at

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that will be a best answer i got @wei jie fun. one last question can i get another field like how long it paused?

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Alex Fun Wei Jie 33,628 on at

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But how do you determine a field is pause? would be good if you can provide a scenario

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sandeepc 5,514 on at

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but i am not sure what you are asking can you pls elobrate so that i can give the answer

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Alex Fun Wei Jie 33,628 on at

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Hi,

one last question can i get another field like how long it paused?

what do you want to achieve based on the question above?

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