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Hi Everyone,
Is there any possible integration between dynamics commerce and ms teams, there is this article available but that is for the HQ (docs.microsoft.com/.../enable-teams-integration). I don't want to connect the HQ but the front end, is there any possibility?
Thanks.
Hi Saqlain,
There isn't a native integration for MS teams as a chatbot. Also MS teams is an internal collaboration tool and while it can be used as an customer service tool but would need custom development. I wouldn't suggest going down this route unless there is a compelling business/cost reason. There are also many third-party chat solutions that integrate with couple of lines of JS code. Omnichannel for customer service is still going to be with native support.
Hi JeevanG , thank you for getting back!
Our primary requirement is that we want to use Ms teams as a customer service portal for the customer service reps. As if the customer uses a chatbot (PVA) on our website and upon escalation to a customer service agent. the request goes to the agent who is sitting on Ms Teams rather than omnichannel for customer service. I have searched a lot but haven't found any relevant regarding this requirement. i read the list of feature u sent above but seems they are for internal collaboration between organization employees.
I hope i have explained well, let me know if there is any confusion in above statement. i can rephrase.
Thank you.
Hi,
The idea behind HQ teams integrations is to use the below features -
What are the key features you are trying to integrate from the front end? As a B2C/B2B online store are you expecting your retail / B2B customers reaching to internal team?
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