web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Dynamics Commerce Inte...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Dynamics Commerce Integration with Microsoft Teams

(0) ShareShare
ReportReport
Posted on by Saqlain 41

Hi Everyone,

Is there any possible integration between dynamics commerce and ms teams, there is this article available but that is for the HQ (docs.microsoft.com/.../enable-teams-integration). I don't want to connect the HQ but the front end, is there any possibility?

Thanks.

I have the same question (0)
  • JeevanGambhir Profile Picture
    JeevanGambhir 390 on at

    Hi,

     The idea behind HQ teams integrations is to use the below features - 

    • Provision Teams by taking advantage of well-defined information from Commerce, such as the organizational structure and information about stores, workers, permissions, and business context.
    • Easily synchronize ongoing changes (for example, the addition of new stores or hiring of new employees) between Commerce and Teams, but keep Commerce as the master source of organizational structure data.
    • Integrate task management between Commerce and Teams to help store workers, store managers, regional managers, and communications managers handle task management from either application.

    What are the key features you are trying to integrate from the front end? As a B2C/B2B online store are you expecting your retail / B2B customers reaching to internal team? 

  • Saqlain Profile Picture
    Saqlain 41 on at

    Hi JeevanG , thank you for getting back!

    Our primary requirement is that we want to use Ms teams as a customer service portal for the customer service reps. As if the customer uses a chatbot (PVA) on our website and upon escalation to a customer service agent. the request goes to the agent who is sitting on Ms Teams rather than omnichannel for customer service. I have searched a lot but haven't found any relevant regarding this requirement. i read the list of feature u sent above but seems they are for internal collaboration between organization employees. 

    I hope i have explained well, let me know if there is any confusion in above statement. i can rephrase. 

    Thank you.

  • Suggested answer
    JeevanGambhir Profile Picture
    JeevanGambhir 390 on at

    Hi Saqlain,

    There isn't a native integration for MS teams as a chatbot. Also MS teams is an internal collaboration tool and while it can be used as an customer service tool but would need custom development. I wouldn't suggest going down this route unless there is a compelling business/cost reason. There are also many third-party chat solutions that integrate with couple of lines of JS code. Omnichannel for customer service is still going to be with native support.  

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Laurens vd Tang Profile Picture

Laurens vd Tang 302 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 183 Super User 2025 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 120 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans