Hi all,
I'm hoping someone can help save what's left of my sanity. I've got an on-premise install of Dynamics 2011 using rollup 11. Users are using the Outlook plugin and are trying to track all emails related to Cases in dynamics, so a user will get an email in, convert it to a case and then reply to the email with a tracked email so it's associated with the case. Obviously then the plan is that any reply comes in gets tracked, and any subsequent reply in either direction is automatically tracked.
Outlook has been set up as such:
and I've set up the sync interval to be 1 minute while I'm testing.
The problem I'm getting is that some emails when they come in don't appear to be automatically tracked straight away, despite having CRM:xxxxxx in the subject line. This means that when a reply is done it's not set to track. However, in most cases if the system is left for a length of time it does eventually seem to catch up and associate them with the case......most of the time.
Can someone point me to anything that might explain the lag/occasional failure to track.
Cheers,
Luke
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