Send automatic Teams message after automated Case creation

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Posted on by RachelColes

Can a Teams message be send to a Teams channel automatically after a case it created (The Teams channel is already created)

WIll this need to be done in Power Automate as put of the automated case creation?

If yes, can you supply a example of how to do this?

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Adrian Begovich 1,027 Moderator on at

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Hi RachelColes,

This article explains how to send a message in Teams using Power Automate, and this article explains how to trigger flows when a row is added, modified, or deleted. You can combine this information to create a Power Automate flow that triggers when a case record is created and sends a message in Teams.

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RachelColes 71 on at

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Hi Adrian,

Thank you for the answer, I did happen to sort it all out except of one thing...

I noticed you cannot add a link(url) of the case to the post, like you can if you start a chat from within the case which automatically adds a link to the chat.

This would be handy but not important

Rachel

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Adrian Begovich 1,027 Moderator on at

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Hi RachelColes,

This article explains a method for getting a dynamic Record URL in Power Automate.

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RachelColes 71 on at

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Hi Adrian,

Thank you for the link to the article, really helped and works except of one thing...

When I add the newly created URL field, it displays the full URl but it's but hyperlinked, how would I make it a hyperlink?

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Adrian Begovich 1,027 Moderator on at

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Hi RachelColes,

This article explains how to add a hyperlink to a Teams message sent by Power Automate.

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RachelColes 71 on at

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Thank you - worked

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