Preference page doesn't open on Real-time Journeys

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Posted on by JL-08081308-0

Hello there,

I am having troubles opening my preference center page connected to my "unsubscribe" button on my Real time marketing emails.

When I click on the unsubscribe button after linking it to my preference center page this is what appears:

Also this is how i am doing it:

Can someone help me here? I am doing something wrong?

Thank you

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Dynamics 365 Customer Insights - Journeys

Outbound to Real-Time Transition

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Eugen Podkorytov 164 on at

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Preference page doesn't open on Real-time Journeys

Hi JL-08081308-0,
It looks like the unsubscribe link was tested from the preview and test view of the email. Please note that this will not work as expected — the preference center page only functions correctly when a consent record exists in the Consent Center table.

To ensure this works properly, the commercial purpose must be created in the Consent Center, typically through a marketing form submission. Also, make sure the email is published and sent as part of a customer journey. A good approach would be to use a trigger-based journey that activates when the marketing form is submitted. Then click on the unsubscribe link of the Email.

If this answered your question, please consider marking it as the Verified Answer.

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