Hello,
I'm trying to post a Credit Note generated via Integration Manager, and I get “The Commissions are distributed incorrectly”
I've tried not using any Commission records in the integration's Commission record, I've tried reversing signs - non of it made a difference.
Any ideas?
*This post is locked for comments
After the default, the COMMEXP and COMMPAY entries got removed, and the accounts of CRNOTE got combined into one. Should I have used different disttypes for commission reversal when the transaction is a Credit Note?
On the 'Sales Transaction Distribution Entry' window click the Default button and then the Delete button. Does the window look the same than the original?
Hello Jorge,
Thanks for answering. I'm not sure what you mean by the Commission Amount. I don't see that anywhere on the entry screen, and the Commissions button is disabled when Document Type is Credit Note (even though I don't get any issues when I provide the commissions in the integration). Here's the Entry window with the Distributions:
Check the 'Sales Commission Entry' window, do you have a Commission Amount there?
If you do, you have 2 options:
1) Set Commission Amount to zero
2) Keep a Commission Amount but be sure that there is Account for it in the 'Sales Distribution Entry' window for it
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (