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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error id 18732: MSCRMM...
Microsoft Dynamics CRM (Archived)

Error id 18732: MSCRMMonitoringTest

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Posted on by Community Member Microsoft Employee

Hi everyone,

I got this error in my event viewer 

 " Monitoring test failed: Test Title: Help Content Server Tests.: Machine: DYNAMICS: ServerRole: HelpServer Test Log: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent, Int64 dmzPort)
at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent)
at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.TestDefaultHelp(TestResult result)
at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.Execute()
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)"

Would you recommend any solution for this error ? I am not sure what is the reason for this error. I am running CRM 2015 on-premises.

Thank you very much, 

*This post is locked for comments

  • Suggested answer
    Dmitriy Gr Profile Picture
    Dmitriy Gr 15 on at
    RE: Error id 18732: MSCRMMonitoringTest

    thx! it's help for me!

  • Suggested answer
    Cristian Mihai Profile Picture
    Cristian Mihai 35 on at
    RE: Error id 18732: MSCRMMonitoringTest

    If you add the port 80 to the port bindings of CRM the error goes away. It does not need to be used by CRM, it just needs to be there.

  • MittalPatel Profile Picture
    MittalPatel on at
    RE: Error id 18732: MSCRMMonitoringTest

    Hello Maurits de - I have applied this solution you suggested to resolve the error "Help of requested page could not be found.. Go to Contents" .. But still the error is same.

    And actually when I run SmokeTests.exe after placing the TestsToExclude.xml file under monitoring folder, it doesn't skip the Verify help content step. It still passes through VerifyHelpContent but with error that the uri is empty. 

    1007.capture.png

    I am working on Dynamics CRM 2016 On-premise version with IFD set up. Please guide me if anything missing in this step. Thank you.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error id 18732: MSCRMMonitoringTest

    Long story short: you can't make it work properly in on-premises deployments. It will always run for URL http://localhost//help/default.aspx?area=##WHATSNEW##&user_lcid=1033

    The only workaround is to skip this test. Add following file to monitoring folder (%ProgramFiles%\Microsoft Dynamics CRM\Monitoring). 

    TestsToExclude.xml

    <MonitoringTestsToExclude>  
    <Test>VerifyHelpContent</Test>
</MonitoringTestsToExclude>

    Enjoy clean event logs.

  • Suggested answer
    Abbas Ali Profile Picture
    Abbas Ali 115 on at
    RE: Error id 18732: MSCRMMonitoringTest

    Hi,

    Just to share my findings, I am also aware there is fix for the help monitoring issue, but I know the cause of the issue. You must have configured CRM org on https or 443. The problem with the Monitoring service is, it still tries to ping the help site on port 80. if you look at the IIS logs you can probably notice recent traffic try to access help site on port 80. I don't know why MS haven't resolved this issue yet.

    Hope this is usefull for you.

    Cheers

    Abbas

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error id 18732: MSCRMMonitoringTest

    We finally got the answer from MS. They also couldn't find a solution to this problem and they will not resolve this with an update or a fix in the near future.

    So I executed the work-around which Maurits de Loë earlier posted and this works fine for us. No more event flooding of this error anymore.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error id 18732: MSCRMMonitoringTest

    This worked for me too.. Just a note which I missed the xml file needs to be placed on \Microsoft CRM Monitoring\ folder not inside bin\

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error id 18732: MSCRMMonitoringTest

    We have the same issues here and we're making a case with Microsoft for this issue.

  • Abbas Ali Profile Picture
    Abbas Ali 115 on at
    RE: Error id 18732: MSCRMMonitoringTest

    Hi Maurits,

    can you please advise, based on the suggested solution. You have advised to reinstall HELP on the server.

    Are you referring to "Repair" or "Configure: Remove & Add" option.

    Your swift response will be highly appreciated.

    Regards

    Ali

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error id 18732: MSCRMMonitoringTest

    I'm having the same issue. No connection could be made because the target machine actively refused it 127.0.0.1:80 I think it is because I'm binding to HTTPS only.  I tried binding the site to http and https but I was getting errors about multiple bindings. I've not found a solution to this issue yet.

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