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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 2nd Failed Update to C...
Microsoft Dynamics CRM (Archived)

2nd Failed Update to CRM Online 2015

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Posted on by Cory Capps 435

Is anyone else having issues updating their online instance to 2015?  We have now had two attempts fail and the email notification gives zero information, which is extremely frustrating.  Would be nice to know if there is something wrong with our instance preventing the update, so we don't repeat this process for several more months until the problem is discovered/resolved.  Scheduling and rescheduling is already getting old!

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  • Community Member Profile Picture
    Community Member on at

    Cory:

    I would make a Service Request ticket and tell them what going on.

    Or contact the Tech support. 800-865-9408

    _damon

  • Suggested answer
    Mojtaba Profile Picture
    Mojtaba 735 on at

    Hi Cory

    Upgrading needs many parameters which are important to the whole proccess if you want to be pioneer, you should spend your time to solve this problem step by step, also it may caused by incompleted or unsupported customization.

    Mojtaba

  • Cory Capps Profile Picture
    Cory Capps 435 on at

    So where do I find the "many parameters" that may or may not be causing an issue?  I can't solve any of the "steps" if I don't know what they are in the first place.  If caused by customizations, where do I find which ones?

  • Mojtaba Profile Picture
    Mojtaba 735 on at

    For online

    Open a tickect in microsoft customer service for the issue or ask for log files.

    For on-premise

    you should enable tracing for log files

  • Cory Capps Profile Picture
    Cory Capps 435 on at

    I did. This is the second ticket I've opened b/c nothing came from the first failure in Dec.  This time around support told me to wait until the 3rd reschedule and see what happens.  No log files available, I asked multiple times.

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