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Omni-channel - Co-browsing and screensharing provider

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Posted on by Steven DeWaele

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Hi

I was looking on how to create my own co-browsing/screensharing provider for omnichannel.
Can someone point me to the documentation?

Kind Regards,

Steven

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eykalman 1,106 Most Valuable Professional on at

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Hi Steven

At the moment, the API's for this are not yet public. You'd need to wait until they are.

Several providers (such as LogMeIn) are going to be going GA very shortly with their offerings.

Regards

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zica Microsoft Employee on at

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Please check this documentation: https://docs.microsoft.com/en-us/dynamics365/omnichannel/agent/agent-oc/call-options-visual-engagement#co-browse-and-screen-share-in-live-chat

The 2020 wave 1 release includes the APIs for co-browse in Omnichannel for Customer Service. You will be able to see the docs after the release is out.

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