75
A customer overpaid their invoice by 94 cents, and the check was already applied to the customer's document balance. The customer's balance is now showing up as a negative balance of 94 cents. We'd like to write-off that amount from the customer's balance.
It's not an option to unapply the original payment application.
Thanks!
In the small balance/credit write off screen, you can write off either a payment or an invoice. That would be another option.
You could always issue them a debit memo for wasting your time with a $.94 overpayment :)
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
290,537
Super User 2024 Season 2
#2
Martin Dráb
228,520
Most Valuable Professional
#3
nmaenpaa
101,148
Share
Report
All responses (
Answers (