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Write-off customer overpayment

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Posted on by Maritel

A customer overpaid their invoice by 94 cents, and the check was already applied to the customer's document balance. The customer's balance is now showing up as a negative balance of 94 cents. We'd like to write-off that amount from the customer's balance.

It's not an option to unapply the original payment application.

Thanks!

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Community Member Microsoft Employee on at

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RE: Write-off customer overpayment

In the small balance/credit write off screen, you can write off either a payment or an invoice. That would be another option.
Butch Adams 4,761 on at

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RE: Write-off customer overpayment

You could always issue them a debit memo for wasting your time with a $.94 overpayment :)