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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Write-off customer ove...
Microsoft Dynamics SL (Archived)

Write-off customer overpayment

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Posted on by Maritel 75

A customer overpaid their invoice by 94 cents, and the check was already applied to the customer's document balance.  The customer's balance is now showing up as a negative balance of 94 cents.  We'd like to write-off that amount from the customer's balance.

It's not an option to unapply the original payment application.

Thanks!

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I have the same question (0)
  • Butch Adams Profile Picture
    Butch Adams 4,763 on at
    RE: Write-off customer overpayment

    You could always issue them a debit memo for wasting your time with a $.94 overpayment :)

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Write-off customer overpayment

    In the small balance/credit write off screen,  you can write off either a payment or an invoice.  That would be another option.

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