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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Open a ticket to Micro...
Microsoft Dynamics CRM (Archived)

Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

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Posted on by Gmanunta81 315

Hello,

We have this issue "dynamics 2013 On-premise(Last Rollout), Outlook 2016, CRM outlook Client" the client appear grey; On this forum people suggested me to open a ticket to Microsoft so the questions are  

  • Can I open a ticket to Microsoft to ask about this problem?
  • We are talking about CRM 2013 on-premise and Outlook 2016 is still possible ?
  • What are the steps that I have to follow to open this ticket?

Please let me know

*This post is locked for comments

  • Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    Thanks,

    Can you please mark my answer as verified? This will help others identify the correct solution.

  • Gmanunta81 Profile Picture
    Gmanunta81 315 on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    hello, thank you for your support

  • Verified answer
    Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    I see. I guess they lifted that support.

    So that's your answer.

    Microsoft don't support for CRM 2013 for Outlook.

  • Gmanunta81 Profile Picture
    Gmanunta81 315 on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    I checked, And it is not possible for Dynamics 2013 for Outlook. but only per dynamics 365 for Outlook and dynamics 365 APP for Outlook

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    Hi,

    Login to portal.office.com and login with your Office365 account (I assume you already having Office 365). If not, you can create a new trial from trials.dynamics.com and then login to the Admin Center of Office 365.

    On the left hand menu, you have option to create Support Ticket which is self-explanatory when you login.

    Hope this helps.

  • Gmanunta81 Profile Picture
    Gmanunta81 315 on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    Hello,

    what are the steps to open a ticket on Office 365 tenant?

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

    Hi,

    You can create a ticket from any Office 365 tenant.

    Also, for Dynamics 2013 (Outlook client being a part of it), you can open a ticket as well.

    See this link below to check when Microsoft ends support for their products.

    https://support.microsoft.com/en-in/lifecycle/search?alpha=Dynamics%20CRM%202013

    msSUpport.png

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