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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Open a ticket to Micro...
Microsoft Dynamics CRM (Archived)

Open a ticket to Microsoft for Dynamics CRM 2013 outlook Client is still possible ?

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Posted on by Gmanunta81 327

Hello,

We have this issue "dynamics 2013 On-premise(Last Rollout), Outlook 2016, CRM outlook Client" the client appear grey; On this forum people suggested me to open a ticket to Microsoft so the questions are  

  • Can I open a ticket to Microsoft to ask about this problem?
  • We are talking about CRM 2013 on-premise and Outlook 2016 is still possible ?
  • What are the steps that I have to follow to open this ticket?

Please let me know

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I have the same question (0)
  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    You can create a ticket from any Office 365 tenant.

    Also, for Dynamics 2013 (Outlook client being a part of it), you can open a ticket as well.

    See this link below to check when Microsoft ends support for their products.

    https://support.microsoft.com/en-in/lifecycle/search?alpha=Dynamics%20CRM%202013

    msSUpport.png

  • Gmanunta81 Profile Picture
    Gmanunta81 327 on at

    Hello,

    what are the steps to open a ticket on Office 365 tenant?

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    Login to portal.office.com and login with your Office365 account (I assume you already having Office 365). If not, you can create a new trial from trials.dynamics.com and then login to the Admin Center of Office 365.

    On the left hand menu, you have option to create Support Ticket which is self-explanatory when you login.

    Hope this helps.

  • Gmanunta81 Profile Picture
    Gmanunta81 327 on at

    I checked, And it is not possible for Dynamics 2013 for Outlook. but only per dynamics 365 for Outlook and dynamics 365 APP for Outlook

  • Verified answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    I see. I guess they lifted that support.

    So that's your answer.

    Microsoft don't support for CRM 2013 for Outlook.

  • Gmanunta81 Profile Picture
    Gmanunta81 327 on at

    hello, thank you for your support

  • Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Thanks,

    Can you please mark my answer as verified? This will help others identify the correct solution.

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