Posted Sales Invoice without Posted Shipment & description "Deleted Document"

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Posted on by Roduma

Hai all...

I am Using NAV 2016, I don't know how it happen, we find 1 document Posted sales invoice without Posted Shipment, usually we always posting ship first before posting invoice event qty item partial or full. but this time there is one document posting invoice without G/L, qty, and value 0 with desc "deleted document". you can see this screen shoot below.

Thank you.

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RobertasR 5,004 on at

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RE: Posted Sales Invoice without Posted Shipment & description "Deleted Document"

Hi Duma

this is very normal in Dynamics NAV. In some certain circumstances when the un-posted Sales Invoice is deleted, system creates the Posted Sales Invoice with zero values and description 'Deleted Document'. This happens to prevent gaps in posted invoice numbers (auditors prefer deleted documents, over the 'gaps' in numbers).

Robertas

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Roduma 17 on at

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RE: Posted Sales Invoice without Posted Shipment & description "Deleted Document"

Thank you Robet....

But usually we are posting invoice directly from document Sales Order, we are never create sales invoice and then posting it. and this circumstances is first time while we often to delete outstanding SO (useless Sales Order) that's why I'm still confused.

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RobertasR 5,004 on at

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RE: Posted Sales Invoice without Posted Shipment & description "Deleted Document"

And that might actually explain it - probably someone accidentally started creating Sales Invoice instead of Sales Order, realized it later and deleted it.

You might be able to tell the user who created it. If you go to that particular Posted Sales Invoice, click the blue button on the top-left and select 'Help'->'About this Page'. On the page that system opens, expand the 'Table Fields' and look for the field 'User Id' (it is sorted alphabetically, so should be near the bottom of the list). That filed should indicate which user deleted the invoice.

Robertas

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Roduma 17 on at

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RE: Posted Sales Invoice without Posted Shipment & description "Deleted Document"

Hii Robertas,

thank you for your respond, so feel respected :)

I think this isn't accidentally cause there is the Sales Order document no. and to make sure I have been asking to the user who concerned about this document. she doesn't create Sales Invoice, she said just deleted sales order where the sales order actually must be revision line item but because one or more reasons which she must to delete it.

Respectfully,

Duma

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RobertasR 5,004 on at

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RE: Posted Sales Invoice without Posted Shipment & description "Deleted Document"

You are welcome Duma! I'm glad you worked it out

Robertas

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Gulshan Shubham 2,210 on at

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RE: Posted Sales Invoice without Posted Shipment & description "Deleted Document"

If you use "Same No. Sequence for Sales Invoice & Posted Sales Invoice both". Then, In this case only the system creates an Empty Posted Sales Invoice line to maintain the No. Sequence.

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