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Microsoft Dynamics AX (Archived)

MR timeout issue

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Posted on by

Hi,

i have problem with management reporter it always give me timeout error.

i created a report with one column and one row, when i added a main account to this row it gives me a below error, but when i replace this main account with account category or Total it run fine and i get result.

i tried to rebuild the integration with no luck.

i tried also to remove both services and reconfigure this also did not fix.

6254.1.jpg0878.2.jpg8321.3.jpg5658.4.jpg 

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  • Suggested answer
    guk1964 Profile Picture
    10,888 on at

    Not sure what version you are on -with MR there have been a lot of bug fixes, so its best to upgrade to latest release.

    - see hotfix 3599519  which might apply - Large number of records in GL00100 table causes timeouts in integration and performance issues in Configuration Console

    Click the “Refresh” button in the Report Queue, when running reports.   The Report Queue only pings the server every 10 seconds to update the report status.  By refreshing the report, you’ll see the report move more quickly through the steps, and at the end, pull up 10 seconds faster.

    If it only one report that is slow then excessive filters on that report might be a problem.

    You can try tweaking the  MRServiceHost.settings.config file at C:\Program Files\Microsoft Dynamics AX\60\Management Reporter\2.1\Server\Services -there are several options:

    Open the "MRServiceHost.settings.config" file in Notepad

    Insert the following line: <add key="CardinalityFilterEnabled" value="false" /> this may speed it up

    Extend the timeout in the same MRServiceHost.settings.config file it will not run any faster but it should complete but test in test system first to see just how long

    Original value:  <add key="DataMartQueryTimeout" value="30" />

    Max value:  <add key="DataMartQueryTimeout" value="-1" />

    Change the IntegrationReaderTimeout to a greater value, or put 0 - which means no time-out

    Also look at  extending the SqlBulkCopyTimeout

    Limit the number of fiscal years data in the Data Mart.   The less data in the Data Mart, the faster your reports will run. This will not delete any data in your Dynamics database, but it restricts how much of it is reported.  Change it back at any time, to pull more years, when needed.  In the same  same MRServiceHost.settings.config file add this line to the file: 

    <add key="IntegrationFiscalYearStart" value="2017" / (Replace “2017” with the year from which to pull data)

    You now have to make this effective so click the “Disable Integration” button to disable your MR Data Mart. Click the “Remove” button to remove the MR Data Mart. Open SQL Management Studio, and delete the MR Data Mart database.Go back to the MR Configuration Console, and restart both the MR Application and Process Services

    Select File, Configure, and add back the Data Mart. Enable the Data Mart. Log into Management Reporter, Your Fiscal Year options are now limited in your Report Definitions.

     

  • ram76.erp Profile Picture
    75 on at

    Hi,

    Is it required to restart MR services after extending the timeout? (without limiting the fiscal years)

  • Suggested answer
    guk1964 Profile Picture
    10,888 on at

    Probably -  the new the config settings need to take effect  - otherwise I would expect the service to use the settings  which were in the config file the last time it was last started.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi,

    Restarting might help. It is certainly worth a try.

    A side note on your signature: It is not best practice sharing personal information such as your telephone number and skype id.

    Best regards,

    Ludwig

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