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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error sending customer...
Microsoft Dynamics AX (Archived)

Error sending customer invoice

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Posted on by Maxim_msk

Hi,

i posted customer invoice via sales order and wish to mail invoice to customer.

I go to AR / All customers / tab Invoice - Invoice journal then i click Document - Send - Original and i got error


Error on function run. Format mapping is not specified in Accounts receivable parameters

Invoice-journal-_2D002D00_-Operations-2017_2D00_05_2D00_17-16_2D00_00_2D00_37.png

What i should set up?

May be it's not the way to send invoice?

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I have the same question (0)
  • Suggested answer
    Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at

    What is is obvious from the message that there is a parameter from the A/R module > Setup > A/R parameters that need to be specified.

    Please check and let us know if the issue is solved by now.

    regards,

  • Roberto10 Profile Picture
    Roberto10 162 on at

    Hi Maxim_msk.

    Seems like this error is a known error at Microsoft. This is what is posted on their support site:

    support.microsoft.com/.../4012470

    Roberto

  • Suggested answer
    Pranav Kumar Profile Picture
    Pranav Kumar Microsoft Employee on at

    Hi Maxim,

    Are you looking for sending the invoice as email attachment to customer? If that is so, have you checked print management destination feature. You need to do some setup and following link would be useful:

    community.dynamics.com/.../e-mail-invoices-with-a-smarter-dynamic-print-management-setup

    The document option shown above is mainly used for sending electronic file I believe.

    Thanks,

    Pranav

  • Community Member Profile Picture
    Community Member on at

    We are experiencing this as well in D365FO 1611 PU11... Any luck fixing this?

  • Suggested answer
    GSK Profile Picture
    GSK 70 on at

    I don't know if this thread has gone cold, but I don't think this is going to be "fixed" as such. The Send button sends the invoice as an XML document, and will as such require setup in electronic reporting for this.

    If you want to send the invoice via email you have to either print using Print management settings or export to PDF and then email the PDF file.

  • Mahesh Reddy Profile Picture
    Mahesh Reddy 15 on at

    Error is kind of misleading. The setup of e-invoice has to be selected in invoice and delivery tab and this error should go. Posting on an old thread, not sure if this is already solved

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