Invoice pool, how can I remove an invoice which is visible in the invoice pool?

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Posted on by Esther de Maar

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An invoice is visible in the invoice pool by accident. An end user posted an invoice in the invoice register, but the wrong main account was selected. What is the best way to do? Is there any change that I can delete the invoice in the invoice pool? Thank you in advance for your answer.

Kind regards,
Esther

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

i have two questions. I can see that we have open invoices (transactions) on vendors. They are posted to the pool but I can't see them. And they are not in the settle open transaction either. What can have happend?

Second question, we did match an invoice with wrong currency, is't possible to reverse the invoice back to the pool so that we can cancel the invoice?

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

I will do that, sir! :)

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

Hi Kris Romanski,

Do you mind opening a new thread and providing some additinal Information (screenprints) that illustrate your issue?

Many thanks,

Ludwig

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

I have similair issue and I need little help here, I have few invoices which was aclually were paid, and invoice to PO is posted (not in pending supplier invoices) but I see still records in invoice pool. AX claims the posting is already done but invoices are still in invoice pool. Any ideas?

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

Thank you so much for all your help with this problem. I will try that if it doesn't work will go with you other option. thanks again :)

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

Hi angu431,

The AX client is the Dynamics AX system where you usually work and enter your invoices, etc. If you cannot get the transaction corrected there, a developer should have a look at that issue in the development area to see what might have gone wrong.

Best regards,

Ludwig

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

AX Client? where is that located? I am kind of new in this system

Thanks for all your help

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

Hi angu431,

What you can try to do in the AX client is creating a new invoice approval Journal and trying to fetch the voucher through this new journal.

If this does not work for whatever reason, I would say that you require the help of a developer to geth this fixed as the deletions that have been done might have corrupted the record.

Best regards,

Ludwig

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

I entered in the invoice register the invoice as normal then I posted and transferred, then I went to the invoice approval journal to clear the voucher, found the voucher and while I was working on it I notice that the date was incorrect, then my reaction was to delete the invoice approval journal and reverse the invoice register, then I notice that I couldn't reverse the invoice register, so I came back to the invoice approval journal and the voucher was no there anymore (of course I deleted the voucher) I went to the invoice pool and it was there but I am not sure how to take it out from there without the voucher from the invoice approval journal.

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice pool, how can I remove an invoice which is visible in the invoice pool?

Hi angu431,

Can you then describe the steps that you followed so far in detail here?

How and where have you registered the invoice originally?

How and where did you delete it?

Etc.?

If you could add some screenprints this would be great.

Many thanks,

Ludwig

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