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Microsoft Dynamics CRM (Archived)

Is there a way to track email tokens without adding text to the subject line?

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Posted on by

hi,

how can all emails be tracked efficiently through email tokens by dynamics, without adding additional text to the subject line? is there another way to track emails correctly?

 

thanks,

adel

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  • Suggested answer
    Gus Gonzalez Profile Picture
    27,113 on at

    Yes.

    CRM will utilize Smart Tracking instead of using Tracking Tokens, you can turn off the Tracking Tokens by navigating to Settings -> Administration -> System Settings -> Email Tab.

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